Shipping and Despatch
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UK CUSTOMERS £5 - Royal Mail Special Delivery Guaranteed, 1-2 days Free shipping on orders over £100 |
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INTERNATIONAL CUSTOMERS £10 - Royal Mail International Tracked and Signed, 3-12 days Free shipping on orders over £200 Please note: Customers outside of the UK may incur customs clearance and import duties and / or VAT dependent on the order value and are payable by the person receiving the goods. Please check with your local authority to determine what rates will be applicable to you. EU Customers - things have changed post-Brexit, please see this page for information specific to you |
Despatch Times
All Ready to Ship jewellery will ship within 5 working days from ordering.
For Made to Order (MTO) and Pre-order items please allow 4-6 weeks for production.
Tracking & Insurance
All orders over £25 are shipped with tracking and insurance. You will be sent a tracking number when your order has shipped. Please be aware that the level of tracking can depend on your country's postal system and how often they scan an item.
If your parcel does not arrive within the specified timeframe please use the tracking to determine the last known location and make an enquiry to your postal service. If your item has not arrived after 30 days please contact me and I will assist. I am not responsible for lost or stolen packages, if your parcels goes missing you may need to lodge a claim, which I will assist you with if necessary.
Please see full Policies and FAQ prior to ordering.
